Refund Policy

Returns & Cancellation Policy


(A consumer is any individual who purchases goods for personal use and not primarily for business or professional purposes.)


Your Right to Cancel

You have the right to cancel your order within 14 days without providing a reason.

The cancellation period expires 14 days after the day
- on which you, or a third party designated by you other than the carrier, take possession of the goods, provided that you ordered one or more items as part of a single order and they are delivered together;


- on which you, or a third party designated by you other than the carrier, take possession of the last item, provided that you ordered multiple items as part of a single order and they are delivered separately;
To exercise your right to cancel, you must inform us at (info@trysmile.de) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model cancellation form for this purpose, although it is not mandatory.


To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation


If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive your notice of cancellation of this contract. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.


You must return or hand over the goods to us without undue delay and, in any event, no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the 14-day period has expired.
You are responsible for the cost of returning the goods.


You are only liable for any diminished value of the goods if such loss in value results from handling the goods beyond what is necessary to establish their nature, characteristics, and functionality.
Exclusions and Loss of the Right to Cancel


The right to cancel does not apply to contracts


- for the supply of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is essential, or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that are liable to deteriorate or expire rapidly;
- for the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on market fluctuations beyond the trader’s control;
- for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
Exclusions and Loss of the Right to Cancel


The right to cancel does not apply to contracts


- for the supply of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is essential, or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that are liable to deteriorate or expire rapidly;
- for the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on market fluctuations beyond the trader’s control;
- for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
You are responsible for the cost of returning the goods.


You are only liable for any diminished value of the goods if such loss in value results from handling the goods beyond what is necessary to establish their nature, characteristics, and functionality.
The right to cancel expires prematurely in the case of contracts


- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Cancellation Form


(If you wish to cancel the contract, please complete and return this form.)


Thalib Khreis,

Uhland Str 170

10719 Berlin

info@trysmile.de


- I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract for the purchase of the following goods (*)/
 for the provision of the following service (*)


- Ordered on (*)/ received on (*)


- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is submitted on paper)
- Date

(*) Delete as appropriate.
Right of Cancellation for Consumers

(A consumer is any individual who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)

Cancellation Policy

Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period shall expire 14 days from the day

- on which you, or a third party designated by you other than the carrier, take possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together;

- on which you, or a third party designated by you other than the carrier, take possession of the last item, provided that you ordered multiple goods as part of a single order and they are delivered separately;
To exercise your right to cancel, you must inform us at (info@trysmile.de) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model cancellation form for this purpose, although it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired.
Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive your notice of cancellation of this contract. We will make the reimbursement using the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and, in any event, no later than 14 days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the 14-day period has expired.
You are responsible for the cost of returning the goods.

You are only liable for any loss in value of the goods if such loss is the result of handling the goods in a way that is not necessary to examine their nature, characteristics, and functioning.

Exclusions and Early Expiration of the Right to Cancel

The right to cancel does not apply to contracts
- for the supply of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is essential, or which are clearly tailored to the consumer’s personal needs;
- for the supply of goods that are liable to deteriorate or expire rapidly;
- for the supply of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which can only be delivered at least 30 days after the conclusion of the contract and whose current value depends on market fluctuations beyond the trader’s control;
- for the supply of newspapers, journals, or magazines, with the exception of subscription contracts.
The right to cancel expires prematurely in the case of contracts

- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Cancellation Form

(If you wish to cancel the contract, please complete and return this form.)

Thalib Khreis
Uhland Str 170
10719 Berlin
info@trysmile.de
- I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract for the purchase of the following goods (*)/
  for the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if submitted on paper)
- Date

(*) Delete as appropriate.